Working with Bryan and his team has been an excellent experience and process. Bryan was engaged to provide training and be a guide as to ‘how’ to implement what was taught. The concepts of research, the process of discovery, and subsequent analysis to elicit the ‘voice of the customer’ provided an excellent foundation for the Product Managers to coalesce their activities in a more focussed way.. training on the tool sets he recommended and set up meant there was a ready framework to store and organise the findings from discovery. The training was excellent, but even more impactful was the application of that training through 1:1 engagements in individual projects where the feedback from the PMs has been so positive, “it makes such a real difference” and “the light has dawned” being two verbatim comments.

Bryan led the product research for a product idea / concept we had. Prior to Bryan leading this research, we were shooting from the hip on product features. Bryan led the effort to plan for research, including conducting over 30 interviews. The best part was that he used cutting-edge tools to perform data analysis, and concluded with clear market needs and industry pain points. I am also amazed on how methodical, tactical and data-oriented his approach to research was. By far, he is THE BEST researcher I have worked with! — without any doubts! I will hire Bryan for continued research and feel lucky to have him devote his time passionately on this project. You will NOT be wasting any time, energy or money, by working with Bryan. I highly recommend him for any product research projects.

Bryan came into Vessel at a time when I thought we had a pretty good customer feedback system in place, boy was I wrong.  He brought in a level of sophistication that turned our customer feedback into actionable, measurable improvements to the product and experience.    He is also very efficient with his time, it didn’t take long for him to make these improvements, to train the team, and to get us going on his program.

Bryan and Lisa provided design expertise to create a tailored experience for caregivers. In particular, they provided connections to build our needed team, subject matter expertise, and helped bring our ideas to life with warm and personal designs. Their insights helped identify how our product is differentiated from the competition and will make a difference during our user tests and market launch. The project was well organized and team communication on the project plan enabled us to achieve our project goals.

Bryan is an expert in the field of UX research and design. He’s got an incredible work ethic and his research process is rigorous and effective. He recently presented a UX research brief, and I told him it was the best work I’ve ever seen. I will enthusiastically endorse Bryan to anyone looking to understand their customers and develop products that solve real problems. I hope to work with him on many projects in the future.

Bryan absolutely saved us during the COVID19 pandemic. He took our new telemedicine platform to a level that allowed us to see hundreds of patients a day. We are grateful for his knowledge and expertise that helped us through the surge. While working one on one with Bryan I was quick to realize what a great asset he was to our team.

Rill Insights were a great partner for our AgeTech user testing program. Lisa has tremendous knowledge and experience working with older adults with empathy and care for their safety throughout the process. Bryan has a deep understanding of all elements of product and service development and testing.  It is a challenge to engage with older adults and have them agree to participate in the user testing of physical mobility devices, which they worked very hard and creatively to complete. Operating user testing of physical devices with this group requires great attention to user safety at all times, and they were assiduous about this. It is also a challenge to keep users engaged and secure meaningful user feedback, and they achieved this. They were a pleasure to work with.